Terms of Sales
Our house is a bed and breakfast and not a hotel, which means that we are not hospitality professionals and that by coming to us, you agree to share a piece of our daily life and our history. So do not be surprised to see us at your table for breakfast or dinner if you decide to choose the "table d'hôtes". We will always strive to provide you with the best personalized welcome while respecting your privacy. It is important to us that you go home with a head full of pleasant memories.
Table d'hôtes information
The table d'hôtes is a service that we offer in addition to our bed and breakfast activity and only on reservation, at least the day before your arrival. We do not provide this service every day and it depends on our availability. So do not be surprised if shortly before your arrival in our house we informed you that it is impossible to have dinner at home. In which case we will help you find an alternative solution nearby for dinner.
We have the small catering license which allows us to offer you alcohols of less than 18 ° during your meals, in addition to the price of the meal. As a reminder, we cannot offer or propose alcohol to minors under the age of 18.
Room reservations can be made by phone, email or via our website. It will be effective only after confirmation by email from us. You may be asked to pay a deposit representing at least 50% of the night. Payment of the balance is then payable at the time of your departure.
By reserving a room, you unreservedly accept the clauses below.
1 - Length of stay
Even if your company may be the most pleasant, you will not be able to claim under any circumstances to be kept in the places beyond the determined duration of your reservation.
2 - Reservation and deposit
The reservation becomes effective as soon as you receive a confirmation email from us reminding the dates of your stay as well as the room prices for all guests. In the event that we ask you to pay a deposit, the reservation becomes effective upon receipt of this deposit. The deposit requested can be 25% of the total amount of the price of the stay or at least 50% of the price of one night. It can be done by bank transfer or check.
3 - Prices and tourist tax
You will find our rates on the "Our Rates" page of our website www.aupontdolt.com ". They are the only contractual rates and are understood to include all taxes because we are not subject to VAT according to article 293 B of the CGI. Only the tourist tax is not included in the price of the rooms and must be paid at the same time as the balance of the payment for your stay. We pay this tax in its entirety to the Public Treasury.
4 - Cancellation by the customer
Any cancellation must be notified by email to our address "firstname.lastname@example.org" or by carrier pigeon with acknowledgment of receipt.
-In the event of cancellation less than 48 hours before the start of your stay, the deposit possibly paid during your reservation remains with us.
- In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired
- If you do not show up before 8 p.m. on the day of the start of your reservation, this contract becomes void and we reserve the right to use our guest rooms again.
5 - Cancellation by the owner
If before the start of the stay we have to cancel your reservation, you will be notified by email or by registered mail with acknowledgment of receipt to the addresses you have given us. In this case, you will be immediately and fully reimbursed for the deposits paid.
6 - Arrival
We welcome you on the day of your arrival from 5 p.m. to 8 p.m. In the event of a late arrival, you must notify us.
7 - Payment of the balance
The balance of the payment is to be paid at the time of your departure at the same time as the additional services consumed during your stay.
8 - Use of the premises
You agree to respect the peaceful character of the place and to use it for its intended purpose. Meals cannot be booked in the room. You also agree to return the rooms in good condition and to declare to us any degradation for which you may be responsible and to assume the consequences.
The whole house is a non-smoking area.
9 - Capacity
A room reservation is made for a specific number of people, including children and babies. If the number of clients exceeds this number, we are entitled to refuse additional clients or to deny access. This refusal can in no way be considered as a modification or a breach of contract on our initiative, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered and the balance remains of. If the capacity of the house allows it and if we wish it, a supplement can be applied according to the usual conditions practiced.
We accept small pets if you mention it to us when booking and if they are well trained and not aggressive. If any incident occurs due to your pet, you will be fully responsible.
Hoping that all these conditions did not scare you, we look forward to welcoming you to our house in Saint Côme d'Olt.
Cintia & Alex